Every Homebuyer Should Know About RERA’s Dispute Resolution Process

RERA (Real Estate (Regulation and Development) Act) not only protects homebuyers but also provides an effective mechanism for resolving disputes. If you're facing issues with a developer, such as delays, misrepresentation, or unfulfilled promises, RERA has a structured process for grievance redressal. In this blog, we explore how homebuyers can benefit from RERA’s dispute resolution provisions and the steps involved.

1. How Can a Homebuyer File a Complaint Under RERA?

        RERA offers homebuyers a clear process to file complaints regarding non-compliance or disputes. Under Section 31 of the RERA Act, an aggrieved person (like a homebuyer) can file a complaint with MahaRERA. The complaint needs to include:

• Project registration number
• Details of the complainant and respondent
• Facts of the case
• Relief sought
• List of enclosures

        Homebuyers can file their complaints directly online via the MahaRERA website, making the process simple and accessible.

2. Can a Homebuyer File a Complaint Against a Developer or Real Estate Agent?

Yes, homebuyers can file complaints against both developers and real estate agents. If a homebuyer feels their rights have been violated, such as in cases of delays or fraudulent practices, they can approach RERA. Not only can consumers take action against non-compliant developers, but RERA also allows real estate agents to be held accountable for any misconduct related to transactions.

3. Is Interim Relief Available While the Complaint is Pending?

Yes, under RERA’s provisions, a homebuyer can request interim relief while their case is under adjudication. For example, if the issue involves delayed possession, an interim order can be made for the developer to pay compensation or penalties while the matter is being resolved. This helps to ensure that homebuyers are not left in limbo while waiting for a final resolution.

4. How Long Does it Take to Resolve a Complaint?

RERA is committed to resolving disputes swiftly. As per Section 29 of the RERA Act, complaints must be disposed of within 60 days from the date of filing. However, if additional time is needed for complex cases, RERA must record the reasons for the delay. This ensures that homebuyers do not experience unnecessary delays in getting justice.

5. Can Homebuyers Appeal Against RERA’s Decisions?

Yes, homebuyers can appeal against any decision made by MahaRERA. According to Section 44 of the RERA Act, an appeal can be made to the Appellate Tribunal within 60 days of receiving the order. This appeals process allows homebuyers to seek a fair review of the decisions made by MahaRERA, ensuring that the rights of consumers are protected at every stage.

6. What Are the Fees for Filing a Complaint?

Filing a complaint with MahaRERA is relatively cost-effective, with minimal fees involved. The specific fees for filing complaints and appeals are detailed on the MahaRERA website and vary depending on the nature of the case. However, it’s designed to be accessible to all homebuyers, regardless of their financial status.

RERA’s dispute resolution process ensures that homebuyers are not at the mercy of non-compliant developers and agents. Whether you’re facing delays, fraud, or breach of contract, RERA provides a robust mechanism for enforcing your rights.